Privacy Policy

We, [the company Promedipharm GmbH]

together with our subsidiaries (hereinafter jointly: „the company“, „we“ or „us“) take the protection of your personal data seriously and would like to inform you at this point about data protection in our company.

Within the scope of our responsibility under data protection law, additional obligations have been imposed on us by the entry into force of the EU General Data Protection Regulation (Regulation (EU) 2016/679; hereinafter: „GDPR“ or „DS-GVO“) in order to ensure the protection of personal data of the person affected by a processing operation (hereinafter we also refer to you as „customer“, „user“, „you“, or „data subject“).

Insofar as we decide either alone or jointly with others on the purposes and means of data processing, this includes above all the obligation to inform you transparently about the nature, scope, purpose, duration and legal basis of the processing (cf. Articles 13 and 14 DS-GVO). With this declaration (hereinafter: „Data Protection Notice“), we inform you about the manner in which your personal data is processed by us.

 

A. General

1. Definitions

Following the example of Art. 4 DS-GVO, this data protection notice is based on the following definitions:

  • „Personal data“ (Art. 4 No. 1 DS-GVO) means any information relating to an identified or identifiable natural person („data subject“). A person is identifiable if he or she can be identified directly or indirectly, in particular by reference to an identifier such as a name, an identification number, an online identifier, location data or by means of information relating to his or her physical, physiological, genetic, mental, economic, cultural or social identity characteristics. The identifiability can also be given by means of a linkage of such information or other additional knowledge. The origin, form or embodiment of the information is irrelevant (photographs, video or audio recordings may also contain personal data).
  • „Processing“ (Art. 4 No. 2 DS-GVO) is any operation which involves the handling of personal data, whether or not by means of automated (i.e. technology-based) processes. This includes, in particular, the collection (i.e. acquisition), recording, organization, arrangement, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment, combination, restriction, erasure or destruction of personal data, as well as the change of a purpose or intended use on which a data processing was originally based.
  • „Controller“ (Art. 4 No. 7 DS-GVO) means the natural or legal person, public authority, agency or other body which alone or jointly with others determines the purposes and means of the processing of personal data.
  • „Third party“ (Art. 4 No. 10 DS-GVO) means any natural or legal person, public authority, agency or other body other than the data subject, the controller, the processor and the persons who, under the direct responsibility of the controller or processor, are authorized to process the personal data; this also includes other group-affiliated legal entities.
  • „Processor“ (Art. 4 No. 8 DS-GVO) is a natural or legal person, authority, institution or other body that processes personal data on behalf of the controller, in particular in accordance with the controller’s instructions (e.g. IT service provider). In the sense of data protection law, a commissioned processor is in particular not a third party.
  • „Consent“ (Article 4 No. 11 of the DS-GVO) of the data subject means any voluntary, informed and unambiguous expression of will in the form of a statement or other unambiguous affirmative act by which the data subject indicates that he or she consents to the processing of personal data relating to him or her.

 

2. Name and address of the controller

The controller of your personal data within the meaning of Art. 4 No. 7 DS-GVO is us:

 

Promedipharm GmbH
represented by the managing director
Mr. Dr. Bernhard Hanke
Berliner Ring 89
64625 Bensheim

 

Telephone: +49 6251 17740

Fax: +49 6251 177417

E-mail: info@promedipharm.de

For further information on our company, please refer to the imprint details on our website Imprint.

 

3. Contact details of the data protection officer

(not applicable, as there is no legal obligation in the case of our company)

 

4. Legal basis for data processing

In principle, any processing of personal data is prohibited by law and is only permitted if the data processing falls under one of the following justifications:

  • Art. 6 (1) s. 1 lit. a DS-GVO („consent“): If the data subject has voluntarily, in an informed manner and unambiguously indicated by a statement or other unambiguous affirmative action that he or she consents to the processing of personal data relating to him or her for one or more specific purposes;
  • Art. 6 (1) s. 1 lit. b DS-GVO: If the processing is necessary for the performance of a contract to which the data subject is a party or for the performance of pre-contractual measures taken at the data subject’s request;
  • Art. 6 (1) s. 1 lit. c DS-GVO: If the processing is necessary for compliance with a legal obligation to which the controller is subject (e.g., a legal obligation to preserve records);
  • Art. 6 (1) s. 1 lit. d DS-GVO: If the processing is necessary to protect the vital interests of the data subject or another natural person;
  • Art. 6 (1) s. 1 lit. e DS-GVO: If the processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller; or
  • Art. 6 (1) s. 1 lit. f DS-GVO („Legitimate Interests“): if the processing is necessary to protect the legitimate (in particular legal or economic) interests of the controller or a third party, unless such interests are overridden by the conflicting interests or rights of the data subject (in particular if the data subject is a minor).

For the processing operations carried out by us, we indicate below the applicable legal basis in each case. Processing may also be based on several legal bases.

 

5. Data deletion and storage period

For the processing operations carried out by us, we indicate below in each case how long the data will be stored by us and when it will be deleted or blocked. If no explicit storage period is specified below, your personal data will be deleted or blocked as soon as the purpose or legal basis for the storage no longer applies. In principle, your data will only be stored on our servers in Germany, subject to any transfer in accordance with the provisions in A.(7) and A.(8).

However, data may be stored beyond the specified time in the event of a (threatened) legal dispute with you or other legal proceedings, or if storage is required by statutory provisions to which we are subject as the responsible party (e.g. § 257 HGB, § 147 AO). If the storage period prescribed by the statutory provisions expires, the personal data will be blocked or deleted unless further storage by us is necessary and there is a legal basis for this.

 

6. Data security

We use appropriate technical and organizational security measures to protect your data against accidental or intentional manipulation, partial or complete loss, destruction or against unauthorized access by third parties, taking into account the state of the art, the implementation costs and the nature, scope, context and purpose of the processing, as well as the existing risks of a data breach (including its probability and impact) for the data subject. Our security measures are continuously improved in line with technological developments.

We will be happy to provide you with more detailed information on request.

 

7. Cooperation with processors

Like many companies, we also sometimes use external domestic and foreign service providers to process our business transactions (e.g. for the areas of IT, logistics, telecommunications, sales and marketing). These service providers are only active according to our instructions and are contractually obligated to comply with data protection regulations in accordance with Art. 28 DS-GVO.

If we pass on your personal data to our subsidiaries or if our subsidiaries pass it on to us (e.g. for advertising purposes), this is done on the basis of existing order processing relationships.

 

8. Conditions for the transfer of personal data to third countries

In the course of our business relationships, your personal data may be passed on or disclosed to third party companies. These may also be located outside the European Economic Area (EEA), i.e. in third countries. Such processing is carried out exclusively to fulfill contractual and business obligations and to maintain your business relationship with us. We will inform you about the respective details of the transfer in the following at the relevant points.

Some third countries are certified by the European Commission through so-called adequacy decisions to have data protection comparable to the EEA standard (a list of these countries and a copy of the adequacy decisions can be found here: http://ec.europa.eu/justice/data-protection/international-transfers/adequacy/index_en.html). However, in other third countries to which personal data may be transferred, there may not be a consistently high level of data protection due to a lack of legal provisions. If this is the case, we ensure that data protection is adequately guaranteed. This is possible through binding company regulations, standard contractual clauses of the European Commission for the protection of personal data, certificates or recognized codes of conduct. Please contact us if you would like to receive more detailed information on this.

 

9. No automated decision making (including profiling).

We do not intend to use personal data collected from you for any automated decision-making process (including profiling).

 

10. No obligation to provide personal data.

We do not make the conclusion of contracts with us dependent on you providing us with personal data in advance. As a customer, you are under no legal or contractual obligation to provide us with your personal data; however, we may only be able to provide certain services to a limited extent or not at all if you do not provide the necessary data. If this should exceptionally be the case in the context of the products we offer presented below, you will be informed of this separately.

 

11. Legal obligation to transfer certain data

We may, under certain circumstances, be subject to a special statutory or legal obligation to provide lawfully processed personal data to third parties, in particular public bodies (Art. 6 para. 1 sentence 1 lit. c DS-GVO).

 

12. Your rights

You can assert your rights as a data subject with regard to your processed personal data at any time by contacting us using the contact data provided at the beginning of A.(2). As a data subject, you have the right:

  • to request information about your data processed by us in accordance with Art. 15 DS-GVO. In particular, you can request information about the processing purposes, the category of data, the categories of recipients to whom your data has been or will be disclosed, the planned storage period, the existence of a right to rectification, erasure, restriction of processing or opposition, the existence of a right of complaint, the origin of your data, if it was not collected by us, as well as the existence of automated decision-making, including profiling and, if necessary, meaningful information about its details;
  • in accordance with Art. 16 DS-GVO, to demand the correction of incorrect or the completion of your data stored by us without delay;
  • In accordance with Art. 17 DS-GVO, to request the deletion of your data stored by us, unless the processing is necessary for the exercise of the right to freedom of expression and information, for compliance with a legal obligation, for reasons of public interest or for the assertion, exercise or defense of legal claims;
  • according to Art. 18 DS-GVO, to request the restriction of the processing of your data, insofar as the accuracy of the data is disputed by you or the processing is unlawful;
  • pursuant to Art. 20 DS-GVO, to receive your data that you have provided to us in a structured, common and machine-readable format or to request the transfer to another responsible party („data portability“);
  • object to the processing in accordance with Art. 21 DS-GVO, if the processing is based on Art. 6 (1) sentence 1 lit. e or lit. f DS-GVO. This is particularly the case if the processing is not necessary for the performance of a contract with you. Unless it is an objection to direct advertising, when exercising such an objection, we ask you to explain the reasons why we should not process your data as we have done. In the event of your justified objection, we will review the situation and either discontinue or adapt the data processing or show you our compelling legitimate grounds on the basis of which we will continue the processing;
  • according to Art. 7 (3) DS-GVO, to revoke your consent given once (also before the validity of the DS-GVO, i.e. before 25.5.2018) – i.e. your freely given will, made clear in an informed manner and unambiguously by a declaration or other unambiguous confirming action, that you agree to the processing of the personal data concerned for one or more specific purposes – at any time vis-à-vis us, if you have given such consent. This has the consequence that we may no longer continue the data processing based on this consent for the future, and
  • in accordance with Art. 77 DS-GVO to complain to a data protection supervisory authority about the processing of your personal data in our company, such as the data protection supervisory authority responsible for us:

The Hessian Data Protection Commissioner, Gustav-Stresemann-Ring 1, 65189 Wiesbaden; e-mail: poststelle@datenschutz.hessen.de; phone: 0611-14080

 

13. Changes to the data protection notice

In the context of the further development of data protection law and technological or organizational changes, our data protection information is regularly reviewed to determine whether it needs to be adapted or supplemented. You will be informed of any changes in particular on our German website at [www.promedipharm.de]. This data protection notice is current as of [June 2021].

 

B. Visiting websites

1. Explanation of function

You can obtain information about our company and the services we offer in particular at [www.promedipharm.de] together with the associated sub-pages (hereinafter collectively referred to as „websites“). When you visit our websites, personal data may be processed.

 

2. Processed personal data

During the informational use of the Websites, the following categories of personal data are collected, stored and processed by us:

„log data“: When you visit our websites, a so-called protocol data record (so-called server log files) is stored temporarily and anonymously on our web server. This consists of:

  • the page from which the page was requested (so-called referrer URL)
  • the name and URL of the requested page
  • the date and time of the request
  • the description of the type, language and version of the web browser used
  • the IP address of the requesting computer, which is shortened in such a way that a personal reference can no longer be established
  • the amount of data transferred
  • the operating system
  • the message whether the call was successful (access status/http status code)
  • the GMT time zone difference

 

3. Purpose and legal basis of data processing

We process the personal data specified above in accordance with the provisions of the DS-GVO, the other relevant data protection regulations and only to the extent necessary. Insofar as the processing of personal data is based on Art. 6 para. 1 s. 1 lit. f DS-GVO, the aforementioned purposes also represent our legitimate interests.

The processing of log data serves statistical purposes and the improvement of the quality of our website, in particular the stability and security of the connection (legal basis is Art. 6 para. 1 s. 1 lit. f DS-GVO).

 

4.  Duration of data processing

Your data will only be processed for as long as is necessary to achieve the above-mentioned processing purposes; the legal bases stated in the context of the processing purposes apply accordingly. With regard to the use and storage duration of cookies, please refer to point A.(5) as well as the Cookie Policy [link to Cookie Policy].

Third parties used by us will store your data on their systems for as long as is necessary in connection with the provision of services for us in accordance with the respective order.

You can find more details on the storage period under A.(5) and well as the Cookie Policy.

 

5.  Transfer of personal data to third parties; basis for justification

The following categories of recipients, which are usually order processors (see A.(7)), may receive access to your personal data:

  • Service providers for the operation of our website and the processing of data stored or transmitted by the systems (e.g. for data center services, payment processing, IT security). The legal basis for the transfer is then Art. 6 para. 1 sentence 1 lit. c or lit. f DS-GVO, insofar as it does not involve order processors;
  • State agencies/authorities, insofar as this is necessary for the fulfillment of a legal obligation. The legal basis for the transfer is then Art. 6 para. 1 sentence 1 lit. c DS-GVO;
  • Persons employed to carry out our business operations (e.g. auditors, banks, insurance companies, legal advisors, supervisory authorities, parties involved in company acquisitions or the establishment of joint ventures). The legal basis for the disclosure is then Art. 6 para. 1 sentence 1 lit. b or lit. f DS-GVO.

For guarantees of an adequate level of data protection in the event of data transfer to third countries, see A.(8).

In addition, we will only disclose your personal data to third parties if you have given your express consent to do so in accordance with Art. 6 (1) sentence 1 lit. a DS-GVO.

 

6. Use of cookies, plugins and other services on our website

6a) Cookie

We use cookies on our websites. Cookies are small text files that are assigned to the browser you are using and stored on your hard drive by a characteristic string of characters and through which certain information flows to the body that sets the cookie. Cookies cannot execute programs or transfer viruses to your computer and therefore cannot cause any damage. They serve to make the Internet offer more user-friendly and effective, i.e. more pleasant for you.

Cookies can contain data that make it possible to recognize the device used. In some cases, however, cookies only contain information on certain settings that cannot be related to a specific person. However, cookies cannot directly identify a user.

A distinction is made between session cookies, which are deleted as soon as you close your browser, and permanent cookies, which are stored beyond the individual session. With regard to their function, a distinction is made between cookies:

  • Technical cookies: these are mandatory to move around the website, use basic functions and ensure the security of the website; they do not collect information about you for marketing purposes, nor do they store which web pages you have visited;
  • Performance cookies: these collect information about how you use our website, which pages you visit and, for example, whether errors occur during website use; they do not collect information that could identify you
  • all information collected is anonymous and is only used to improve our website and find out what interests our users;
  • Advertising Cookies, Targeting Cookies: these are used to provide the website user with tailored advertising on the website or third party offers and to measure the effectiveness of these offers; advertising and targeting cookies are stored for a maximum of 13 months;
  • Sharing cookies: these are used to improve the interactivity of our website with other services (e.g. social networks); sharing cookies are stored for a maximum of 13 months.

 

Any use of cookies that is not absolutely technically necessary constitutes data processing that is only permitted with your explicit and active consent pursuant to Art. 6 (1) s. 1 lit. a DS-GVO. This applies in particular to the use of advertising, targeting or sharing cookies. Furthermore, we will only share your personal data processed by cookies with third parties if you have given your express consent to do so in accordance with Art. 6 (1) sentence 1 lit. a DS-GVO.

 

6b) Cookie Policy

For more information about which cookies we use and how you can manage your cookie settings and disable certain types of tracking, please see our Cookie Policy.

 

6c) Social media plugins

We do not use social media plugins on our websites. Insofar as our websites contain icons from social media providers, we only use these for passive linking to the pages of the respective providers.